Shifting the Monkey:
“Mine vs. Yours,” to “Ours”
By Dr. E. Scott
England
Principal
Northside Elementary School
Fairfield, Illinois
&
Dr. Ryan Donlan
Assistant Professor
Department of Educational Leadership
Bayh College of Education
Indiana State University
Bad words.
We’re taught from a young age not to use them.
At the very least, we are taught not to use them in
professional settings. But what about a
series of “good” words that come together to form bad statements?
Allow us to explain.
We’ll begin with the phrase, “That’s my job.” It’s innocent enough, to the point, maybe
even said with a bit of pride and an inflated chest. Innocence comes to a screeching halt,
however, when one adds the word not.
Our eardrums shudder when we hear someone say, “That’s not
my job” or “That’s not my problem.”
Indulge us for a moment as we set the scene.
Imagine we’re at a restaurant. It’s a busy, up-and-coming restaurant with a
fresh menu and inviting atmosphere. We’ve
heard nothing but rave reviews about the Mediterranean salad. We place our order, looking forward to the
homemade sundried tomato vinaigrette dressing drizzled over the delicious salad
topped with feta cheese. As the server
turns to leave, we remember: “Would it be at all possible to get that without
olives?” The server smiles and says
absolutely.
Back in the kitchen, the server puts in the order with the
chefs before rushing back out to serve another table. After a while our order comes up in the
kitchen ready to be delivered. As our
server grabs it, she notices it has olives.
Bringing it to the attention of the kitchen staff, the chef tells the
server it wasn’t written on the ticket.
The server apologizes.
With a roll of the eyes and shrug of the shoulder the chef
says, That’s not my problem, as he
turns his attention back to cooking. Not
to be rebuffed, the server comes back with a quick, Fixing it is not my job.
We now have a problem, and stuck in the middle of it all is our
Mediterranean salad that is slowly absorbing the aroma of olive.
In the case of your salad—as is with most cases—someone will
intervene to solve the problem. Maybe
it’s the disgruntled chef, the offended server, or even the owner. In all honesty, even the maître dˊ is
qualified. But are there winners and losers? Can we even really have a winner in this
situation?
Let’s apply the same scenario to education.
Imagine a teacher coming to a principal seeking guidance
about a student with behavioral problems.
Obviously to us, a response of That’s
not my job is not going to set well with the teacher. It probably wouldn’t happen explicitly, but
what about the implicitly?
Principal: “What I’m hoping that you’ll do is to talk with
your mentor teacher about how to exhaust all of your best efforts before
sending the student to the office and removing from class.” (That’s not my job)
Principal: “I’d be happy to send you to some professional
development on Assertive Discipline.” (That’s
not my job)
Principal: “Have you talked with the guidance counselor
about the student?” (That’s not my job)
Principal: “Will you please let me know how your
conversation goes with the parents?” (That’s
not my job)
What all of these iterations have in common is one thing: An
abrogation of responsibility.
More so, it WILL become the principal’s job when efforts
fall short and that student does something to make an office visit, and more
serious consequences, unavoidable.
Instead, a principal might jump at the opportunity to serve
as a teacher of teachers – to guide teachers through various classroom
management practices and model them directly.
The same should apply with assessment strategies, communication skills,
technology practices, and so forth.
This is not-at-all to say that the principal should be the
best teacher in the building, as many instructional leadership proponents seem
to contend for effective principaling.
Rather, principals should be open, resourceful, and persistent in asking
no more of their folks than they would try themselves, in full view of all
around them.
For example: How about the irate parent?
In this case, we are referring to the irate parent who, as a
hobby, causes grief to anyone in the school district, more often than not
without cause, and typically follows up his/her expletives with a rant on
Facebook. Well, circumstances often call
for the teacher delivering a note or in some way communicating to the parent,
with rebuff and retribution a certainty.
We would pose in circumstances where principals have considered
effective modeling, and through such an expansion of their own job duties, teachers
might be more apt to follow-through.
In those circumstances of clear demarcation, the engendered
faculty response might be stopping by the office to inform the principal that
he informed the parent if there is any issue needing follow-up, an
appointment can be made with the principal.
School culture borne of leadership influence allows them to
say, indirectly … That’s not my job!
This pernicious perspective begets a complicated array of
skewed paradigms and professional finger-pointing, all of which do nothing to
bring schools and families together around the important, common interest of
parental involvement toward a quality education for everyone’s children. That’s
not my problem becomes banter for both sides.
Strategies for dealing with these situations and many others,
once derailed, as well as how to prevent them altogether, can be found in our
friend and colleague, Dr. Todd Whitaker’s book Shifting the Monkey (Whitaker, 2012).
When That’s not my
job! rears its homely utterance, the situation is typically associated with
one of two phenomena: (a) A monkey is being shifted by a lazy, shirking
employee (or possibly a good person working for a poor leader) or (b) A monkey shifting
back to its correct spot but is being rejected by a lazy, shirking employee (or
possibly a good person working for a poor leader).
As you can see, these phrases (in most cases) bring negative
outcomes.
This is not to say we as leaders shouldn’t, at times, think these
thoughts. It’s okay to admit how
annoying it is to us when teachers pass off an irate parent for the sake of not
wanting to deal with them. It is okay to
think This is not my problem.
But imagine the detriment that ensues when a leader operationalizes
these thoughts into behavior, either intended or unintended. Shifting the monkey professionally, yet
clearly, while modeling what needs to be modeled to assist in skill development
along the way, lets others know, first, that the educational challenges that
present themselves really are, OUR jobs, as is our success at rectifying them.
Schools are busy places full of busy people. A sure way to drive uphill in this congestion
would be to allow the phrases That’s not
my job and That’s not my problem to
become more the rule than the exception.
Leaders who take the time to educate their teams and staffs on
how to handle situations they may feel unprepared to tackle (and thus, SHIFT
THE APPROPRIATE MONKEYS as Dr. Whitaker teaches us) bring about an expansion of
everyone’s job description so that a daily reality of “All hands on deck” allows
everyone to handle our daily reality -- All Other Duties as Assigned.
References
Whitaker, T. (2012). Shifting
the monkey: The art of protecting good people from liars, criers, and other
slackers. Bloomington, IN: Triple Nickel Press.